Return, Refund & Warranty Policy

Last updated: 3/26/2026

Overview

My Wellness partners with a network of third‑party manufacturers, suppliers, insurers, and logistics providers to offer a wide variety of products. Because of this, return, refund, exchange, warranty, shipping, and claim eligibility may vary by product.

This policy explains how returns, refunds, replacements, warranties, shipping issues, insurance‑related purchases, and related matters are handled and applies to all purchases made through our store.

Product‑Specific Return Conditions

Return and refund eligibility may vary by item and supplier. Customers are encouraged to review:

• The individual product description
• Their order confirmation and order details
• Any instructions provided by our support team

If an item is not explicitly marked as refundable, it should not be assumed to be eligible for return or refund.

While we make reasonable efforts to disclose return eligibility on product pages, the absence of a return or refund notice on a product listing does not guarantee eligibility. If a product‑specific return restriction is unintentionally omitted, this Return, Refund & Warranty Policy remains the controlling document, and we reserve the right to apply supplier, manufacturer, insurance, shipping, or policy‑based limitations on a case‑by‑case basis.

How to Request a Return or Report an Issue

If you experience an issue with your order, you must contact our support team before returning any item:

Email: support@shopmywellness.net
Phone: (406) iam‑well / (406) 426‑9355
Within 7 days of delivery, unless otherwise stated on the product page

Returns sent without prior authorization or coordination will not be accepted.

Returns

Because some products are shipped directly from the manufacturer or third‑party suppliers:

• Some items are eligible for return
• Some items are non‑returnable or final sale
• Some returns must be processed directly with the manufacturer or supplier

If a return is approved, return instructions will be provided. Return shipping requirements, timelines, restocking fees, and conditions may vary depending on the product and supplier.

Non‑Refundable & Final Sale Items

Unless otherwise required by law or explicitly stated on the product page, the following items are generally not eligible for return or refund:

• Items marked Final Sale, Not Eligible for Refund, or Non-Returnable
• Personalized or custom‑made products
• Digital products or downloads
• Perishable goods including supplements under most circumstances
• Items damaged due to misuse, neglect, or normal wear and tear
• Items returned outside the approved return window

Damage Due to Misuse or Customer Actions

Returns, refunds, replacements, or warranty claims will not be approved for damage or issues resulting from:

• Improper use, handling, or storage
• Failure to follow product instructions, warnings, or care guidelines
• Accidental damage, abuse, or neglect
• Unauthorized repairs, modifications, or alterations
• Use of a product for purposes other than its intended or advertised use
• Normal wear and tear

Customers are responsible for ensuring products are used safely, appropriately, and in accordance with all provided instructions and applicable laws. Damage or loss caused by customer actions, misuse, or negligence is the responsibility of the customer and is not eligible for return, refund, replacement, or warranty coverage.

Customer Responsibility for Return Shipments

If a return is approved, customers are responsible for properly packaging items to prevent damage during return transit. Items damaged due to improper packaging or handling during return shipping may be denied a refund or may qualify only for a partial refund at our discretion.

Refunds

Refunds may be handled in different ways depending on the circumstances:

Manufacturer or Supplier‑Issued Refunds

In some cases (such as failure to ship or confirmed manufacturing defects), refunds may be issued by the supplier or manufacturer. Once approved, refunds are generally processed through the original payment method.

Store‑Issued Refunds

If My Wellness issues a refund directly, it may be:

• Full or partial
• Issued after return approval and inspection (if required)
• Subject to restocking, shipping, or processing deductions where applicable

All approved refunds are issued to the original payment method unless otherwise agreed upon.

Return Shipping Responsibility & Cost Allocation

Return shipping responsibilities vary depending on the product, supplier, issue type, and circumstances.

• In some cases, My Wellness may cover shipping costs
• In other cases, the supplier or manufacturer may cover shipping
• In some situations, shipping costs are the customer’s responsibility

There are no guarantees regarding shipping cost coverage for returns, replacements, or exchanges. Shipping decisions are dependent upon individual products and must be evaluated on a case‑by‑case basis in accordance with supplier policies, manufacturer terms, insurance requirements, and this policy.

My Wellness works diligently and in good faith to provide the best possible customer service within reasonable and practical limits, but we cannot guarantee free shipping in all situations.

Shipping Issues & Lost Packages

If an order:

• Fails to ship
• Is significantly delayed
• Is confirmed lost in transit

Our team will work with the supplier, carrier, or insurer to determine the appropriate resolution, which may include a replacement, refund, or store credit.

Shipping Insurance

Some orders may include optional shipping insurance.

• Insurance claims must follow the insurer’s claim process
• Additional documentation may be required
• Resolution timelines may vary

We assist with required information but are not the insurer and cannot override claim determinations.

Health Insurance, FSA, HSA & Benefit‑Covered Purchases

Some products may be eligible for purchase using FSA, HSA, health insurance or health benefit plans.

When a product is purchased using one of these benefits:

• Coverage, reimbursement, pricing, and refund eligibility are governed solely by the applicable insurance plan or benefit agreement and may vary by carrier.
• Refunds, reversals, or adjustments may be required to be processed through the insurance provider. 
• Prices and refund amounts may be subject to contractual rates, deductibles, plan limitations, and legal or regulatory requirements.
• Certain returns or refunds may be restricted, delayed, partially refunded, or denied based on plan rules or administrative requirements.
• In some cases communication and collaboration between the customer and health benefit provide will be required to resolve disputes.

My Wellness cannot override insurance determinations, reimbursement decisions, or contractual pricing. Customers are responsible for understanding their health plan’s terms and any return or refund nuances that apply.

Warranties

Unless explicitly stated otherwise, product warranties are provided and managed by the manufacturer, not by My Wellness.

• Warranty coverage, duration, and terms are determined solely by the manufacturer
• Warranty claims may require direct coordination with the manufacturer
• MY Wellness does not provide independent warranties beyond those offered by the manufacturer

We may assist with identifying manufacturer contact information or documentation but are not responsible for warranty approvals or outcomes.

Return Coordination Requirement

My Wellness does not maintain a dedicated warehouse or physical retail location at this time.

Any return, replacement, or issue that does not qualify for direct return to the original supplier or manufacturer must be coordinated with us in advance. Customers must contact us via email or phone to receive instructions before taking any action.

Unapproved or unsolicited shipments will not be accepted or processed.

Exchanges

Exchanges are not guaranteed and depend on:

• Product availability
• Supplier or manufacturer policies
• Item condition

If approved, replacement shipping times may vary.

Policy Enforcement & Abuse

MY Wellness reserves the right to refuse returns, refunds, exchanges, or claims if:

• Policy conditions are not met
• Requests fall outside stated timeframes
• Fraud, abuse, or misleading information is suspected

Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws. Where local laws provide additional protections, those rights remain unaffected.

Contact Us

If you have questions about your order, shipping responsibility, return eligibility, warranty coverage, insurance‑related purchases, or need coordination assistance:

Email: support@shopmywellness.net
Phone: (406) iam‑well / (406) 426‑9355